RETURNS & REFUNDS POLICY FAQ
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered. Our guide and frequently asked questions about returns, refunds, and exchanges.
Order cancellation All orders can be canceled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
We issue the refund if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item as describe compared on the Item description and Order / Invoice receipt
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address and information.)
- Failed to pick-up item or items as advised by your local post office.
- Multiple attempts to deliver and unacknowledged to accept the said item(s) from shipping services.
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster or calamities and state of emergency).
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired.
How do I return?
- Visit our returns center.
- Enter your order number and email address to start
- Follow the instructions and select the items you want to return
- Once your request is approved, you will get a confirmation email with shipping guidelines
What items are returnable?
- Within 30 days from the date of purchase
- In unused and resellable condition
- In the original packaging with all the tags intact
What items are non-refundable?
The following items cannot be returned:
- Gift cards
- Discounted items (if applicable)
- Shipping Costs if Premium during the order (e.g. FedEx, DHL, or premium shipping)
The item I received is damaged!
If the purchased product is faulty, reach out to us within 7 days of the delivered date.
Can the items be exchanged?
We allow the exchange of purchased items for selectable variants. Once the exchange request is approved, the replaced item will be shipped to you.
What are the refund options?
The following refund options are supported:
- Refund to the original payment method
- Refund to store credit (if applicable)
- The refund amount of actual Costs of item(s)
How do I ship back the items?
For instructions on how to ship the returned products, refer to the email received after placing the return request.
How soon will I get my refund?
Once your returned item is received and inspected, you will be notified via an email. You will also be informed about the approval or rejection of your refund request. If approved, the refund request will be processed within 5 – 7 working days after approval.
How can to make refunds?
You can request a refund through our self-service returns center. We accept returns & refund of unused and undamaged items according to our returns policy.
Click here for Self Service Returns Center
My question is not addressed…
If you have any queries regarding return or refund, reach out to us.